Shipping policy

We will always provide you with the tracking number of your package once dispatched to enable you to chase your order if it's delayed.

Unfortunately we can't refund or replace items that are tracked as being delivered to your address but not in your possession. We therefore recommend that you get items delivered to your home address rather than work. 

Alison Fern Jewellery does not accept any responsibility for postage costs for returns nor any items lost, stolen or damaged in return transit.  We therefore recommend that you return items via an insured and reliable service like Royal Mail Special Delivery.

Postage costs on exchanges (unless faulty) may not be refunded but please contact us to discuss.

Unfortunately we can't refund or replace lost items until Royal Mail classes the items as being lost, which is currently ten days after the date of dispatch.