Delivery & Returns

We know you would like your jewellery to arrive directly in your hands as soon as possible which is why for our standard delivery we use Royal Mail's First Class Signed For service.  This takes 2-3 days from dispatch, of which you will be notified.  

DELIVERY COSTS

Our current delivery charges are as follows:

£3.50 for UK standard delivery

£7.00 for UK express delivery

£8.50 for international standard delivery

Please note that our delivery charges also includes our gift wrap which comes with every order. 

RETURNS

We hope that you are thrilled with your item but we know things happen and we sometimes just change our minds!  We are very happy for you to return or exchange your piece/s it within fourteen days of your order arriving with you.

The item needs to be unworn, undamaged and in it's original packaging.  Please get in touch for a returns number and address.    

On the occasion an item arrives faulty (although this hasn't happened yet!) please contact us as soon as you can and within seven days of receipt.

For hygiene reasons, we are not usually able to accept exchanges at all on earrings unless they are faulty.  Made to order and bespoke pieces are also exempt from our refund policy.

TERMS & CONDITIONS OF DELIVERY AND RETURN DELIVERY

We will always provide you with the tracking number of your package once dispatched to enable you to chase your order if it's delayed.

Unfortunately we can't refund or replace items that are tracked as being delivered to your address but not in your possession. We therefore recommend that you get items delivered to your home address rather than work. 

Alison Fern Jewellery does not accept any responsibility for postage costs for returns nor any items lost, stolen or damaged in return transit.  We therefore recommend that you return items via an insured and reliable service like Royal Mail Special Delivery.

Postage costs on exchanges (unless faulty) may not be refunded but please contact us to discuss.

Unfortunately we can't refund or replace lost items until Royal Mail classes the items as being lost, which is currently ten days after the date of dispatch.  

NEED HELP?

Please get in touch if you have any further queries and we will do our best to help.